The hotel has great onsen facilities with several indoor and outdoor baths. The staff was friendly and responsive, providing quick assistance when needed. The onsen area was clean and well-maintained. The restaurant had delicious food and a nice ambiance.

The communication with the hotel could be improved as guests reported slow email responses.

I had a truly enjoyable stay at this hotel. the attention to detail in the rooms was impressive. The spaciousness and good repair of the rooms made for a comfortable stay. Additionally, the friendly staff provided excellent service, ensuring that all my needs were met. Lastly, the hotel's convenient location allowed for easy access to nearby attractions.

No major issues to report, everything was satisfactory.

The hot springs at the hotel were a highlight of our trip! We enjoyed soaking in the indoor and outdoor pools, especially the large wooden barrels outside. the clean facilities and relaxing atmosphere were just what we needed. the location was also nice, with easy access to nearby attractions and scenic views of the mountains. Plus, the friendly staff made us feel welcome and helped us out quickly when we needed assistance.

The mattresses in our room were quite thin, which made it difficult to sleep comfortably. we noticed some moldy spots in the bathroom behind the sink.

We loved the spacious and tidy rooms, the polite and friendly staff, and the lovely onsen with indoor and outdoor baths.

No complaints.

Had a great time at this onsen hotel during Christmas! The onsen was amazing, especially the outdoor pools which were so relaxing. loved that there were different types of baths available to try out. The location was perfect for a quiet getaway, surrounded by beautiful nature. The room was spacious and comfortable with all the necessary facilities.

The early check out time of 10am which didn't allow us to enjoy the onsen in the morning before leaving. the communication with the hotel via email was very slow and some flexibility with check-out time or luggage storage would have been appreciated.

Spacious rooms, great onsen pools, helpful staff, nice restaurant, convenient location.

Nothing could have been better.

This hotel exceeded my expectations in terms of value for money. The room was spacious, tidy, and nicely decorated. The onsen was a highlight, with its clean and welcoming atmosphere. The staff were polite and friendly, always ready to assist. I particularly enjoyed the tasty food at the restaurants. a great stay!

No major issues, everything was satisfactory.

This hotel exceeded my expectations in many ways. the value for money was fantastic. The room was spacious, tidy, and nicely decorated. The staff were polite and friendly, providing exceptional service. Additionally, the onsen was a highlight, with clean and inviting baths, including the unique experience of relaxing in the big wood barrels. this hotel provided the perfect opportunity for rest and relaxation.

No aspect that needs improvement.